Introducing Our New Member Portal & Mobile App

Mobile app ad for Coastal Electric Cooperative, promoting bill payment, account alerts, and paperless billing anytime, anywhere, featuring a smartphone interface.

Save time and money by managing your account from anywhere, 24/7!

Your life is busy and man­ag­ing your account can feel com­pli­cat­ed. With the new Coastal Elec­tric mem­ber por­tal and mobile app, you’re able to quick­ly pay your bill, mon­i­tor your usage, view and report out­ages, and much more – 24/7, from any device.

Read on to learn what you’ll need to do to make the tran­si­tion and some of the many ways our por­tal and app put you in con­trol of your Coastal Elec­tric Coop­er­a­tive account.

How to Register Your Account & Set Up Preferences
Blue slide titled "How To Set Up Auto Pay" for Coastal Electric Cooperative's web portal instructions. Features Touchstone Energy Cooperative logo.

Set Up Auto Pay

Web Portal
Slide with instructions on setting up auto pay for a mobile app by Coastal Electric Cooperative, featuring their logo and branding.

Set Up Auto Pay

Mobile App
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Manage Notifications

Web Portal
Presentation slide titled "How To Manage Notifications (mobile app)" with Coastal Electric Cooperative logo at the bottom.

Manage Notifications

Mobile App
Presentation slide on activating paperless billing via web portal, featuring Coastal Electric Cooperative logo at the bottom center.

Go Paperless

Web Portal
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Go Paperless

Mobile App

More About the New System

Smartphone app displays usage graph. Text promotes usage monitoring to reduce bills. Coastal Electric Cooperative logo featured. Data background with digital elements.

Usage Monitoring

Avoid high pow­er costs when you mon­i­tor ener­gy use, make mon­ey-sav­ing deci­sions, and ulti­mate­ly low­er your bill.

Smartphone app showcasing prepaid billing notifications. Text promotes control of utility bills. Coastal Electric Cooperative logo displayed below. No landmarks visible.

Prepaid Billing

This flex­i­ble pay­ment plan allows you to pay in advance, and that puts you in charge of your month­ly pow­er costs.

Image promoting multi-factor authentication (MFA) with an illustration on a smartphone, emphasizing enhanced security against hackers. Coastal Electric Cooperative logo displayed.

Multi-Factor Authentication

We want pre­vent hack­ers from access­ing your account and data. So we’re tak­ing a step to dou­ble check with extra secu­ri­ty.

Navigating Your New Electric Bill

As a result of our soft­ware upgrade, your March bill has a new look. You will find the same impor­tant infor­ma­tion with some new fea­tures to make man­ag­ing your account even eas­i­er. We also have more room to share detailed mes­sages with our mem­bers.

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CONTACT INFORMATION

It’s easy to con­tact us about your bill or account and it’s clear­ly not­ed on your bill, includ­ing how to give us a call at 800–421-2343 or email us.

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AMOUNT DUE

Total amount due and due date are shown. Auto­mat­ic pay­ment is indi­cat­ed if you par­tic­i­pate in this pro­gram.

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MESSAGE CENTER

We’ll often tell you more about pro­grams, ser­vices, notices, and events.

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ACCOUNT INFORMATION

Billing date, account num­ber, and account name are shown. Have updates? Call us at 800–421-2343, email us, or check the box on the pay­ment stub and pro­vide changes on the BACK of the bill.

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BILLING SUMMARY

Here you’ll find your past pay­ments, cur­rent charges, and total amount due.

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PAYMENT STUB

If pay­ing by check, return this stub with your pay­ment to ensure the pay­ment is prop­er­ly cred­it­ed to your account.

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SERVICE DESCRIPTION

The bill lists your meter num­ber, location, days in billing cycle, as well as your Elec­tric Ser­vice Subto­tal for that billing peri­od

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ENERGY USAGE COMPARISON

A handy com­par­i­son pro­vides cur­rent ener­gy usage, the pre­vi­ous mon­th’s usage, and the pre­vi­ous year’s usage along with aver­age usage

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WAYS TO PAY YOUR BILL

We list the var­i­ous ways you can pay your elec­tric bill.

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ELECTRIC GRAPH

This graph shows elec­tric usage as well as aver­age tem­per­a­tures over the last year.

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EXPLANATION OF CHARGES

A break­down of each line item on your bill reflects usage and charges.

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UPDATE INFORMATION

If you checked the box on the FRONT, please com­plete the infor­ma­tion on the BACK so we can update your account.

FAQ

Need some assistance?

If you have ques­tions or issues with the reg­is­tra­tion process, please con­tact cus­tomer ser­vice at (912) 884‑3311 or (800) 421‑2343 or click the but­ton to send us a mes­sage.