Restoration Plan

Here’s what we do in the aftermath of any storm that leaves our members with outages:

Conduct a thorough damage assessment
Assign our repair resources to the most critical areas to make them safe for the public and for our employees to continue working
Restore electrical service to the customers who provide health, safety and other essential services to your community, such as police and fire departments, medical facilities, emergency communications (radio and phone systems, radio stations), designated sewage pump and disposal plants, and water supply utilities
Restore power lines that deliver power in the shortest period of time to the largest number of customers possible
Then we restore service to individual homes and businesses

Help Us Restore Power Safely

Workers restore power lines


Please be aware of our service vehicles parked along roadways.


Stay as far away from sparking power lines and downed lines as possible. Even if it appears safe, you should always act as if a downed line is live.


Report outages and any unsafe conditions to us at 1-800-421-2343.


When the power is out and you can’t access the radio or TV, use your smartphone or tablet to follow our power restoration progress on Facebook and Twitter.

Don’t Forget to Download Our Mobile App

Get the app via one of the links below, install it, and use your Coastal Electric Cooperative account number to log in or create your account. Not only can you use the app to pay your bill while on the go, but you can also report outages, receive important notifications of power outages affecting your home, plus receive notices when power is restored. You can also use the app to monitor your daily electricity usage.