Our New Member Portal and Mobile App are Coming Soon!

Save time and money by managing your account from anywhere, anytime

Your life is busy and managing your account can feel complicated. With the new Coastal Electric member portal and mobile app, it won’t be. Now you’ll be able to quickly pay your bill, monitor your usage, view and report outages, and much more – 24/7, from any device.

Read on to learn how this new technology will be implemented, what you’ll need to do to make the transition, and some of the many ways our portal and app will put you in control of your Coastal Electric Cooperative account.

How can we help you control your account?

The Coastal Electric mobile app and web portal will keep you informed and show you where to save time and money. You'll have control over your account with tools that deliver the right information at the right time so you can make the right decisions about your account.

Billing & Payments

Access your bill at any time from anywhere, no more waiting for the mail. Save time with easy payment options to avoid late fees and service interruptions.

Notifications

Stay informed about important account information via email or text messages, get answers to your questions, and report and monitor outages.

Paperless Billing

What if you could save some time and a tree at the same time? Activate paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring

Avoid an unexpectedly high bill. Monitor your home’s energy use, make money-saving decisions about your account, and ultimately lower your bill.

Important Dates & Information

The process of implementing the new system will create a few key dates you should know about, and you’ll need to familiarize yourself with details about payment timing and methods while we make the switch.

  • January 28, 2025, 6:00 PM - Online Payments Unavailable

    After 6 p.m. on Jan. 28, no payments can be made via debit or credit card on the website during this transition period. Cash and check payments can still be made in our lobby, or checks can be mailed or left in our night drop box. Because of this transition, late charges will be waived during this time.

  • January 28, 2025, 6:00 PM - Auto Pay Temporarily Suspended

    If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees. Our launch date is February 3, 2025. At that time, you will be able to register your account in the online portal or the mobile app and follow the directions we will place on this page to re-setup your Auto Pay settings.

  • February 3, 2025 - Web Portal and App Go Live!

    Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever. Please register your account using the information that will be added to this page on February 3rd, and reach out to us if you have any questions.

Once the member portal and mobile app are live on February 3rd, return to this page to find links and instructions on how to manage your account like never before!

FAQ

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can take advantage of all the features of the portal and app or you can continue to pay your bill as you currently do.

Yes. All of your accounts will be viewable once registered, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.

If you do receive such communication from someone claiming to be our Employee, please report it to us.

Auto Pay Members

If you use automatic payments, you'll need to re-enter your payment information. Instructions for account registration and Auto Pay setup will be available on this page on February 3, 2025.

Pre-Pay Members

If you use prepaid billing, you'll need to re-enter your payment information in the new system. Instructions on setup will be available on this page on February 3, 2025.

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