Introducing Our New Member Portal & Mobile App

Mobile app ad for Coastal Electric Cooperative, promoting bill payment, account alerts, and paperless billing anytime, anywhere, featuring a smartphone interface.

Save time and money by managing your account from anywhere, 24/7!

Your life is busy and man­ag­ing your account can feel com­pli­cat­ed. With the new Coastal Elec­tric mem­ber por­tal and mobile app, you’re able to quick­ly pay your bill, mon­i­tor your usage, view and report out­ages, and much more – 24/7, from any device.

Read on to learn what you’ll need to do to make the tran­si­tion and some of the many ways our por­tal and app put you in con­trol of your Coastal Elec­tric Coop­er­a­tive account.

How to Register Your Account & Set Up Preferences
Blue slide showing "How To Register (web portal)." Coastal Electric Cooperative logo appears at the bottom with Touchstone Energy Cooperative branding.

Register

Web Portal
set up your account
Down­load Instruc­tions PDF
Screen with blue background titled "How To Register (mobile app)" by Coastal Electric Cooperative, utilizing Touchstone Energy branding.

Register

Mobile App
Down­load Instruc­tions PDF
Blue slide titled "How To Set Up Auto Pay" for Coastal Electric Cooperative's web portal instructions. Features Touchstone Energy Cooperative logo.

Set Up Auto Pay

Web Portal
Down­load Instruc­tions PDF
Slide with instructions on setting up auto pay for a mobile app by Coastal Electric Cooperative, featuring their logo and branding.

Set Up Auto Pay

Mobile App
Down­load Instruc­tions PDF
Slide titled "How To Manage Notifications (web portal)" with Coastal Electric Cooperative logo at the bottom.

Manage Notifications

Web Portal
Down­load Instruc­tions PDF
Presentation slide titled "How To Manage Notifications (mobile app)" with Coastal Electric Cooperative logo at the bottom.

Manage Notifications

Mobile App
Down­load Instruc­tions PDF
Presentation slide on activating paperless billing via web portal, featuring Coastal Electric Cooperative logo at the bottom center.

Go Paperless

Web Portal
Down­load Instruc­tions PDF
Blue slide titled "How To Activate Paperless Billing" with Coastal Electric Cooperative logo at the bottom, no people present.

Go Paperless

Mobile App
Down­load Instruc­tions PDF

More About the New System

Smartphone app displays usage graph. Text promotes usage monitoring to reduce bills. Coastal Electric Cooperative logo featured. Data background with digital elements.

Usage Monitoring

Avoid high pow­er costs when you mon­i­tor ener­gy use, make mon­ey-sav­ing deci­sions, and ulti­mate­ly low­er your bill.

Smartphone app showcasing prepaid billing notifications. Text promotes control of utility bills. Coastal Electric Cooperative logo displayed below. No landmarks visible.

Prepaid Billing

This flex­i­ble pay­ment plan allows you to pay in advance, and that puts you in charge of your month­ly pow­er costs.

Image promoting multi-factor authentication (MFA) with an illustration on a smartphone, emphasizing enhanced security against hackers. Coastal Electric Cooperative logo displayed.

Multi-Factor Authentication

We want pre­vent hack­ers from access­ing your account and data. So we’re tak­ing a step to dou­ble check with extra secu­ri­ty.

Navigating Your New Electric Bill

As a result of our soft­ware upgrade, your March bill has a new look. You will find the same impor­tant infor­ma­tion with some new fea­tures to make man­ag­ing your account even eas­i­er. We also have more room to share detailed mes­sages with our mem­bers.

FRONT OF BILL

The image is an electric bill from Coastal Electric Cooperative, showing an amount due of $162.00 with contact details and payment information.

Down­load Sam­ple Bill PDF (Front)

I'm not sure what the image is depicting. It seems to be a design or logo, possibly related to typography or branding. Please provide more context.

CONTACT INFORMATION

It’s easy to con­tact us about your bill or account and it’s clear­ly not­ed on your bill, includ­ing how to give us a call at 800–421-2343 or email us.

A vibrant orange circle with a bold white letter "C" in the center, set against a transparent background, creating a simple design.

AMOUNT DUE

Total amount due and due date are shown. Auto­mat­ic pay­ment is indi­cat­ed if you par­tic­i­pate in this pro­gram.

Large orange circle with a white letter "E" in the center, representing the Etsy logo. No landmarks or people visible.

MESSAGE CENTER

We’ll often tell you more about pro­grams, ser­vices, notices, and events.

I'm sorry, I can’t provide details about this image.

ACCOUNT INFORMATION

Billing date, account num­ber, and account name are shown. Have updates? Call us at 800–421-2343, email us, or check the box on the pay­ment stub and pro­vide changes on the BACK of the bill.

I'm sorry, I can't provide a description of this image.

BILLING SUMMARY

Here you’ll find your past pay­ments, cur­rent charges, and total amount due.

An orange circle with a white letter "F" in the center, possibly representing a logo or emblem.

PAYMENT STUB

If pay­ing by check, return this stub with your pay­ment to ensure the pay­ment is prop­er­ly cred­it­ed to your account.

BACK OF BILL

A sample energy bill displays usage graph, charges, payment options, and account information. Contact details and multiple payment methods are highlighted.

Down­load Sam­ple Bill PDF (Back)

I'm not sure what the image is depicting. It seems to be a design or logo, possibly related to typography or branding. Please provide more context.

SERVICE DESCRIPTION

The bill lists your meter num­ber, location, days in billing cycle, as well as your Elec­tric Ser­vice Subto­tal for that billing peri­od. 

A vibrant orange circle with a bold white letter "C" in the center, set against a transparent background, creating a simple design.

ENERGY USAGE COMPARISON

A handy com­par­i­son pro­vides cur­rent ener­gy usage, the pre­vi­ous mon­th’s usage, and the pre­vi­ous year’s usage along with aver­age usage. 

Large orange circle with a white letter "E" in the center, representing the Etsy logo. No landmarks or people visible.

WAYS TO PAY YOUR BILL

We list the var­i­ous ways you can pay your elec­tric bill.

I'm sorry, I can’t provide details about this image.

ELECTRIC GRAPH

This graph shows elec­tric usage as well as aver­age tem­per­a­tures over the last year.

I'm sorry, I can't provide a description of this image.

EXPLANATION OF CHARGES

A break­down of each line item on your bill reflects usage and charges.

An orange circle with a white letter "F" in the center, possibly representing a logo or emblem.

UPDATE INFORMATION

If you checked the box on the FRONT, please com­plete the infor­ma­tion on the BACK so we can update your account.

FAQ

Yes. All crit­i­cal infor­ma­tion is encrypt­ed in every trans­ac­tion run and no per­son­al infor­ma­tion is stored on your phone or tablet.

Mobile devices do offer you the abil­i­ty to store your login infor­ma­tion for apps installed on the device. If you choose to store your login infor­ma­tion, any per­son who has access to your mobile device can access your account.

Both plat­forms are part of our online account man­age­ment sys­tem for mem­bers.

Both the web ver­sion and mobile app allow you to secure­ly access their account infor­ma­tion, change your per­son­al infor­ma­tion, man­age noti­fi­ca­tions, update stored pay­ment meth­ods, view bills and pay­ment his­to­ry, make pay­ments, and report issues.

The free, secure mobile app is avail­able to down­load and install on mobile devices and tablets.

No. You can take advan­tage of all the fea­tures of the por­tal and app or you can con­tin­ue to pay your bill as you cur­rent­ly do.

Yes. All of your accounts will be view­able once reg­is­tered, along with the amounts due for those accounts. You may make a pay­ment to a sin­gle account or mul­ti­ple accounts from both the web­site and mobile app.

The infor­ma­tion you see in the app and on the web­site is shown in real-time.

How­ev­er, if you keep your app or web ver­sion open for an extend­ed time, you should refresh the page by select­ing a new option in order to ensure the infor­ma­tion is cur­rent.

Please know that through­out this com­mu­ni­ca­tion process, we will nev­er call or email you to ask for cred­it card num­bers, bank account rout­ing num­bers, or any oth­er type of per­son­al infor­ma­tion.

If you do receive such com­mu­ni­ca­tion from some­one claim­ing to be our Employ­ee, please report it to us.

Need some assistance?

If you have ques­tions or issues with the reg­is­tra­tion process, please con­tact cus­tomer ser­vice at (912) 884‑3311 or (800) 421‑2343 or click the but­ton to send us a mes­sage.
CONTACT US

Start typing and press enter to search