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Restoration Plan

Here’s what we do in the after­math of any storm that leaves our mem­bers with out­ages:

Con­duct a thor­ough dam­age assess­ment
Assign our repair resources to the most crit­i­cal areas to make them safe for the pub­lic and for our employ­ees to con­tin­ue work­ing
Restore elec­tri­cal ser­vice to the cus­tomers who pro­vide health, safe­ty and oth­er essen­tial ser­vices to your com­mu­ni­ty, such as police and fire depart­ments, med­ical facil­i­ties, emer­gency com­mu­ni­ca­tions (radio and phone sys­tems, radio sta­tions), des­ig­nat­ed sewage pump and dis­pos­al plants, and water sup­ply util­i­ties
Restore pow­er lines that deliv­er pow­er in the short­est peri­od of time to the largest num­ber of cus­tomers pos­si­ble
Then we restore ser­vice to indi­vid­ual homes and busi­ness­es
Down­load the Steps to Restor­ing Pow­er PDF

Help Us Restore Power Safely

Workers restore power lines

STAY ALERT

Please be aware of our ser­vice vehi­cles parked along road­ways.

POWER LINES

Stay as far away from spark­ing pow­er lines and downed lines as pos­si­ble. Even if it appears safe, you should always act as if a downed line is live.

CALL US

Report out­ages and any unsafe con­di­tions to us at 1–800-421‑2343.

STAY INFORMED

When the pow­er is out and you can’t access the radio or TV, use your smart­phone or tablet to fol­low our pow­er restora­tion progress on Face­book and Twit­ter.

Don’t Forget to Download Our Mobile App

Get the app via one of the links below, install it, and use your Coastal Elec­tric Coop­er­a­tive account num­ber to log in or cre­ate your account. Not only can you use the app to pay your bill while on the go, but you can also report out­ages, receive impor­tant noti­fi­ca­tions of pow­er out­ages affect­ing your home, plus receive notices when pow­er is restored. You can also use the app to mon­i­tor your dai­ly elec­tric­i­ty usage.

Get the Android app
Get the iOS app

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