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The smart way to keep your home powered during an outage
Connecting your home generator should be simple, affordable, and safe.
GenerLink™ is a UL-Listed, socket-mounted, meter-based generator transfer switch that makes hazardous connectors like extension cords a thing of the past. The GenerLink™ goes straight from your electric meter to your generator during power outages, giving you a simple yet safe connection with no rewiring and zero hassle.
Coastal Electric Cooperative is proud to bring this technology to our members. GenerLink™ is available through Coastal Electric as well as trusted partner vendors.
Details & Benefits
Professional installation often takes as little as thirty minutes.
Always there, installed and ready to use when you need it, no hassle.
Automatically switches from the grid to a generator during an outage.
Keeps your portable generator outside at a distant, where it is safest.
Run virtually any appliances as well as hard-wired items like lighting and HVAC.
Frequently Asked Questions
Most Asked
Q: How is the GenerLink different from a traditional transfer switch?
A: The GenerLink is installed behind an electric meter in typically less than 30 minutes. It provides a pathway for generator power to connect to the entire breaker panel of the home, allowing you to choose which appliances to run directly from the panel. In contrast, traditional transfer switches usually limit you to 6–8 circuits and may require home rewiring.
Q: What are the benefits of using GenerLink?
A: The GenerLink provides a secure, convenient, and effective method for linking a generator to your entire breaker panel, eliminating the need for extension cords, manual switches, or home rewiring.
Q: Does the GenerLink prevent backfeeding?
A: Yes. The GenerLink functions as a transfer switch and prevents backfeeding, ensuring the safety of line workers. Before generator power is connected to the home, the GenerLink disconnects from the utility grid.
Q: Is GenerLink legal?
A: Yes. The GenerLink is a legal UL listed product.
Q: Am I charged by Coastal Electric when I use my generator with the GenerLink during an outage?
A: No. The power from your generator does not pass through the electric meter, so you are not charged for this usage.
Q: Can I test my GenerLink system before a storm?
A: Yes. Refer to the operation manual for instructions on testing the GenerLink even when utility power is available.
Q: Why is there a buzzing sound coming from my surge device?
A: If your GenerLink has surge protection, the buzzing noise indicates that the surge protection has absorbed a surge and may need to be replaced.
Pricing, Warranty & Installation
Q. How much does the GenerLink cost?
A. The Generlink system is available for $900 from Coastal Electric or a trusted partner vendor, plus a one-time $119.95 installation fee.
Q: Does GenerLink come with a warranty?
A: Yes. The GenerLink comes with a 7‑year manufacturer’s warranty. For further details, please refer to the operation manual.
Q: How do I register my GenerLink product for warranty?
A: The 7‑year warranty begins from the date of installation. It is important to retain documentation of this installation date for reference.
Q: What is the lifespan of a GenerLink transfer switch?
A: With proper maintenance, a GenerLink can last on average 10 years.
Q: Does the installation of GenerLink require permits?
A: Permit requirements vary. Check with local authorities.
Q: How long does it take to install the GenerLink?
A: Installation of the GenerLink is quick, taking between 30 to 90 minutes depending on the method used.
Q: Can a homeowner install a GenerLink?
A: No.
Q: How much does it cost to have GenerLink professionally installed?
A: $119.95 when installed by Coastal Electric Coooperative.
Generator & Cord
Q: What size generator do I need for the GenerLink?
A: Calculate your power needs during an outage or consult with a licensed electrician for assistance.
Q: Do I need a generator to use GenerLink?
A: Yes. The GenerLink is a transfer switch that connects portable generator to your home. The GenerLink is not a source of power.
Q: Where should the generator be placed?
A: Place the generator outdoors away from enclosed spaces to avoid carbon monoxide poisoning. Consult your generator’s manual for safe operation guidelines.
Q: What happens if my generator runs out of fuel while using GenerLink?
A: You would simply need to refuel and restart the generator. Consult your generator’s manual for safe operation guidelines.
Q: Can GenerLink be used with a natural gas generator?
A: Yes. As long as it has a compatible output receptacle and meets certain requirements.
Q: What happens if my generator is overloaded?
A: We advise using a generator equipped with a circuit breaker that will trip in the event of an overload. If your generator’s circuit breaker trips, switch off all circuit breakers in your panel, reset the generator’s breaker, and then restart the generator. Refer to your generator’s manual for comprehensive instructions.
Q: What Generator should I purchase?
A: Determine your power requirements during an outage either by calculation or by consulting with a licensed electrician to find the appropriate generator size for your needs.
Q: What power cord do I use with the GenerLink?
A: The GenerLok power cord is a proprietary cord used to safely connect your generator to the GenerLink. The GenerLok is the only cord that will work with the GenerLink.
Q: What is a GenerLok Cord?
A: The GenerLok power cord is a proprietary cord used to safely connect your generator to the GenerLink.
Q: Does GenerLink come with a power cord?
A: Yes. Each GenerLink comes with a FREE 20-foot GenerLok cord.
Q: Can I connect two 20 foot cords together?
A: No. The plug on the GenerLok cord is designed to connect to the GenerLink so you can not connect multiple cords together.
Q: Can the cord handle all the power from my generator?
A: The 30 Amp version of the GenerLok cord can handle up to 7,200 running watts. The 40 Amp version of the GenerLok cord can handle up to 9,600 running watts.
Q: Can I leave my GenerLok cord connected to the GenerLink?
A: No. We recommend plugging the GenerLok cord into the GenerLink only when using your portable generator, and unplugging it once you are finished.
Q: Are other cord lengths available?
A: Yes. Longer lengths of the GenerLok cord are available upon special request. Contact our customer service team to learn more.
Technical
Q: Will my unit still work if the surge is buzzing?
A: Yes. The power transfer function of the GenerLink will still work, though your home will not have surge protection
Q: Can GenerLink be used with three-phase power systems?
A: No. The GenerLink is designed for single-phase electrical systems.
Q: Can I have more than one GenerLink installed?
A: No. Only one GenerLink can be installed per utility meter.
Q: Does GenerLink automatically do load balancing?
A: No. You can manually manage loads by turning off non-essential circuit breakers in your breaker panel.
Q: Can GenerLink be installed on a home with solar panels?
A: Consult a licensed electrician and your solar provider, as additional components or configurations may be required for compatibility with solar panels.
Q: Will GenerLink operate during a planned utility outage?
A: Yes. The GenerLink will operate during any power outage. Simply follow the instructions outlined in the operation manual as you would during a regular power outage.
Q: Can I use multiple generators with GenerLink?
A: No. GenerLink is designed for a single generator connection. Using multiple generators would require separate systems.
Q: What should I do if my GenerLink system fails to operate?
A: Contact customer support or a licensed electrician for assistance.
Q: Am I able to use one generator between two GenerLinks?
A: No. Connecting one generator to multiple GenerLinks would create multiple ground references, which is electrically unsafe.
General Information
Q: Is the GenerLink rated for outdoor use?
A: Yes. The GenerLink is designed to be weather-resistant and suitable for outdoor use.
Q: Is there potential for damage to my appliances?
A: No. The GenerLink is specifically designed to safely connect your portable generator to your home’s electrical system.
Q: Is maintenance required for the GenerLink?
A: Yes. We recommend testing the GenerLink with a portable generator at least twice a year to ensure it functions properly.
Q: How can I tell when utility power is restored?
A: The GenerLink has a green indicator light that signals when utility power is available. At this point, you can safely turn off your portable generator, and the GenerLink will transfer to deliver the utility power to your home.
Q: Can GenerLink be used during inclement weather?
A: Yes. The GenerLink is designed to be weather-resistant and suitable for outdoor use. Ensure you protect your generator from rain or snow as per manufacturer guidelines.
Q: What amp service can the GenerLink be installed on?
A: The GenerLink is suitable for use on a 200 amp or less service. The GenerLink can not be used on a 320 or 400 amp service.
Q: Is my home compatible with the GenerLink?
A: The GenerLink can be installed on any 200 amp or less home.
Q: Can I run my entire house on a generator using GenerLink?
A: This depends on your generator’s capacity, your home’s power requirements, and the model of GenerLink installed.
Q: Can I install GenerLink on a multi-unit building?
A: The GenerLink is typically for single-family homes.
Q: What if I have an older electrical system?
A: Older systems may need upgrades during the installation of the GenerLink.
Q: What type of meter socket do I need for the GenerLink?
A: The GenerLink is only compatible with form 2S meter sockets.
Q: Can GenerLink be used with all types of electric meters?
A: The GenerLink is only compatible with form 2S meter sockets.
Q: Does GenerLink work with smart meters?
A: It is compatible with most smart meters.
Q: Is there a remote monitoring option for GenerLink?
A: No.
Q: Can I move GenerLink to a new home?
A. Yes. The unit must be uninstalled and reinstalled by a licensed electrician or your utility company.
Q: Can GenerLink be used for commercial properties?
A: GenerLink is primarily intended for residential use. Commercial properties may require different solutions. Contact our customer service team for further assistance.
Q: Where can I buy GenerLink?
A: The GenerLink can be purchased through authorized dealers, online retailers, or through Coastal Electric.
Q: What safety certifications does GenerLink have?
A: UL 1008M Listed and NEC Compliant
Q: How do I connect my generator to a GenerLink?
A: Insert the four-blade prong of the GenerLok cord into the generator outlet, then plug the proprietary side of the cord into the GenerLink receptacle until you hear a click.
Q: What happens if utility power is restored while my generator is running with the GenerLink?
A: Generator power will continue to be delivered to your home until the generator is turned off.
Q: Is there an indicator to show when GenerLink is active?
A: Yes. The green light indicates the presence of utility power, while the blue light indicates that generator power is being supplied to the home.