Introducing Our New Member Portal & Mobile App
Save time and money by managing your account from anywhere, 24/7!
Your life is busy and managing your account can feel complicated. With the new Coastal Electric member portal and mobile app, you’re able to quickly pay your bill, monitor your usage, view and report outages, and much more – 24/7, from any device.
Read on to learn what you’ll need to do to make the transition and some of the many ways our portal and app put you in control of your Coastal Electric Cooperative account.
How to Register Your Account & Set Up Preferences
Register
Web Portal
Register
Mobile App
Set Up Auto Pay
Web Portal
Set Up Auto Pay
Mobile App
Manage Notifications
Web Portal
Manage Notifications
Mobile App
Go Paperless
Web Portal
Go Paperless
Mobile App
More About the New System
Usage Monitoring
Avoid high power costs when you monitor energy use, make money-saving decisions, and ultimately lower your bill.
Prepaid Billing
This flexible payment plan allows you to pay in advance, and that puts you in charge of your monthly power costs.
Multi-Factor Authentication
We want prevent hackers from accessing your account and data. So we're taking a step to double check with extra security.
Navigating Your New Electric Bill
As a result of our software upgrade, your March bill has a new look. You will find the same important information with some new features to make managing your account even easier. We also have more room to share detailed messages with our members.
CONTACT INFORMATION
It's easy to contact us about your bill or account and it's clearly noted on your bill, including how to give us a call at 800-421-2343 or email us.
AMOUNT DUE
Total amount due and due date are shown. Automatic payment is indicated if you participate in this program.
MESSAGE CENTER
We'll often tell you more about programs, services, notices, and events.
ACCOUNT INFORMATION
Billing date, account number, and account name are shown. Have updates? Call us at 800-421-2343, email us, or check the box on the payment stub and provide changes on the BACK of the bill.
BILLING SUMMARY
Here you'll find your past payments, current charges, and total amount due.
PAYMENT STUB
If paying by check, return this stub with your payment to ensure the payment is properly credited to your account.
SERVICE DESCRIPTION
The bill lists your meter number, location, days in billing cycle, as well as your Electric Service Subtotal for that billing period.
ENERGY USAGE COMPARISON
A handy comparison provides current energy usage, the previous month's usage, and the previous year's usage along with average usage.
WAYS TO PAY YOUR BILL
We list the various ways you can pay your electric bill.
ELECTRIC GRAPH
This graph shows electric usage as well as average temperatures over the last year.
EXPLANATION OF CHARGES
A breakdown of each line item on your bill reflects usage and charges.
UPDATE INFORMATION
If you checked the box on the FRONT, please complete the information on the BACK so we can update your account.
Need some assistance?
If you have questions or issues with the registration process, please contact customer service at (912) 884-3311 or (800) 421-2343 or click the button to send us a message.