Coastal Electric lands back in the top five

Coastal Elec­tric Coop­er­a­tive received one of the top five Amer­i­can Cus­tomer Sat­is­fac­tion Index (ACSI®) scores for ener­gy util­i­ty ser­vices among all coop­er­a­tives par­tic­i­pat­ing in mea­sure­ment for Touch­stone Ener­gy in the first quar­ter of 2024.

The top five scores in that peri­od ranged from 88 to 93, which com­pares favor­ably with elec­tric coop­er­a­tives’ annu­al aver­age score of 78, as report­ed in the syn­di­cat­ed 2024 ACSI Ener­gy Util­i­ty Study.

*Com­pared to pub­licly mea­sured ener­gy util­i­ties in the ACSI® sur­vey of cus­tomers rat­ing their own ener­gy util­i­ty. Results based on data pro­vid­ed by Coastal Elec­tric Coop­er­a­tive, col­lect­ed between Jan­u­ary and March 2024. ACSI did not reg­u­late the sur­vey admin­is­tra­tion or sam­ple size. ACSI and its logo are reg­is­tered trade­marks of the Amer­i­can Cus­tomer Sat­is­fac­tion Index LLC. To learn more, vis­it www.theacsi.org.