App Privacy Policy

This pri­va­cy pol­i­cy gov­erns your use of the soft­ware appli­ca­tion MyCoastalEC Account (“Appli­ca­tion”) for mobile devices that was cre­at­ed by Coastal Elec­tric Coop­er­a­tive.

What information does the Application obtain and how is it used?

User Pro­vid­ed Infor­ma­tion

The Appli­ca­tion obtains the infor­ma­tion you pro­vide when you down­load and reg­is­ter the Appli­ca­tion. Reg­is­tra­tion with us is option­al. How­ev­er, please keep in mind that you may not be able to use some of the fea­tures offered by the Appli­ca­tion unless you reg­is­ter with us. When you reg­is­ter with us and use the Appli­ca­tion, you gen­er­al­ly pro­vide (a) your name, email address, age, user name, pass­word and oth­er reg­is­tra­tion infor­ma­tion; (b) trans­ac­tion-relat­ed infor­ma­tion, such as when you make pay­ments or down­load or use appli­ca­tions from us; © infor­ma­tion you pro­vide us when you con­tact us for help; (d) cred­it card, e‑check infor­ma­tion for pay­ments and use of the Appli­ca­tion, and; (e) infor­ma­tion you enter into our sys­tem when using the Appli­ca­tion, such as con­tact infor­ma­tion.

Auto­mat­i­cal­ly Col­lect­ed Infor­ma­tion

In addi­tion, the Appli­ca­tion may col­lect cer­tain infor­ma­tion auto­mat­i­cal­ly, includ­ing, but not lim­it­ed to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile oper­at­ing sys­tem, the type of mobile Inter­net browsers you use, and infor­ma­tion about the way you use the Appli­ca­tion. The col­lect­ed infor­ma­tion is not pro­vid­ed to any third par­ty.

Does the Appli­ca­tion col­lect pre­cise real time loca­tion infor­ma­tion of the device?

When you vis­it the mobile appli­ca­tion, we may use GPS tech­nol­o­gy (or oth­er sim­i­lar tech­nol­o­gy) to deter­mine your cur­rent loca­tion in order to deter­mine the city you are locat­ed with­in and dis­play a loca­tion map with rel­e­vant adver­tise­ments. We will not share your cur­rent loca­tion with oth­er users or part­ners. If you do not want us to use your loca­tion for the pur­pos­es set forth above, you should turn off the loca­tion ser­vices for the mobile appli­ca­tion locat­ed in your account set­tings or in your mobile phone set­tings and/or with­in the mobile appli­ca­tion.

What are my opt-out rights?

You can stop all col­lec­tion of infor­ma­tion by the Appli­ca­tion eas­i­ly by unin­stalling the Appli­ca­tion. You may use the stan­dard unin­stall process­es as may be avail­able as part of your mobile device or via the mobile appli­ca­tion mar­ket­place or net­work. You can also request to opt-out via email, at Apps@coastalelectric.coop.

Data Reten­tion Pol­i­cy, Man­ag­ing Your Infor­ma­tion

We will retain User Pro­vid­ed data for as long as you use the Appli­ca­tion and for a rea­son­able time there­after. We will retain Auto­mat­i­cal­ly Col­lect­ed infor­ma­tion for up to 24 months and there­after may store it in aggre­gate. If you’d like us to delete User Pro­vid­ed Data that you have pro­vid­ed via the Appli­ca­tion, please con­tact us at Apps@coastalelectric.coop and we will respond in a rea­son­able time. Please note that some or all of the User Pro­vid­ed Data may be required in order for the Appli­ca­tion to func­tion prop­er­ly.

Chil­dren

We do not use the Appli­ca­tion to know­ing­ly solic­it data from or mar­ket to chil­dren under the age of 13. If a par­ent or guardian becomes aware that his or her child has pro­vid­ed us with infor­ma­tion with­out their con­sent, he or she should con­tact us at Apps@coastalelectric.coop. We will delete such infor­ma­tion from our files with­in a rea­son­able time.

Secu­ri­ty

We are con­cerned about safe­guard­ing the con­fi­den­tial­i­ty of your infor­ma­tion. We pro­vide phys­i­cal, elec­tron­ic, and pro­ce­dur­al safe­guards to pro­tect infor­ma­tion we process and main­tain. For exam­ple, we lim­it access to this infor­ma­tion to autho­rized employ­ees and con­trac­tors who need to know that infor­ma­tion in order to oper­ate, devel­op or improve our Appli­ca­tion. Please be aware that, although we endeav­or pro­vide rea­son­able secu­ri­ty for infor­ma­tion we process and main­tain, no secu­ri­ty sys­tem can pre­vent all poten­tial secu­ri­ty breach­es.

Changes

This Pri­va­cy Pol­i­cy may be updat­ed from time to time for any rea­son. We will noti­fy you of any changes to our Pri­va­cy Pol­i­cy by post­ing the new Pri­va­cy Pol­i­cy here or inform­ing you via email or text mes­sage. You are advised to con­sult this Pri­va­cy Pol­i­cy reg­u­lar­ly for any changes, as con­tin­ued use is deemed approval of all changes.

Your Con­sent

By using the Appli­ca­tion, you are con­sent­ing to our pro­cess­ing of your infor­ma­tion as set forth in this Pri­va­cy Pol­i­cy now and as amend­ed by us. “Pro­cess­ing,” means using cook­ies on a computer/hand held device or using or touch­ing infor­ma­tion in any way, includ­ing, but not lim­it­ed to, col­lect­ing, stor­ing, delet­ing, using, com­bin­ing and dis­clos­ing infor­ma­tion, all of which activ­i­ties will take place in the Unit­ed States. If you reside out­side the Unit­ed States your infor­ma­tion will be trans­ferred, processed and stored there under Unit­ed States pri­va­cy stan­dards.

Con­tact us

If you have any ques­tions regard­ing pri­va­cy while using the Appli­ca­tion, or have ques­tions about our prac­tices, please con­tact us via email at Apps@coastalelectric.coop.

CoastalElectric.coop Pri­va­cy State­ment