February 3rd marks the launch of our new Coastal Electric Cooperative mobile app and web portal. This all-new system has features to help you save time and money, and it’s going to make managing your account easier than ever.
How can the mobile app and web portal help you control your account?
Our Coastal Electric Cooperative mobile app and web portal will keep you informed and show you where to save time and money on your bills.
Billing and payments
No more waiting for your bill to arrive in the mail. Access your bill anytime, from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts and notifications
Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless billing
What if you could save time and a tree at the same time? Activate paperless billing, an eco-friendly way to instantly access your bill.
Use monitoring
Worrying about use or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill. The mobile app and web portal give you complete control over your account by giving you the tools that deliver the right information at the right time, so you can make the right decisions about your account.
Success Checklist
The new Coastal Electric Cooperative app and web portal will help you save time and money by managing your account at anytime, from anywhere. Below is a checklist to help put you in control of your account from Day 1.
To register, you will need an email address and your account number. You can find your account number on your bill, or you can call our customer service team at (800) 421-2343.
Register your account
You have two options when registering your account: our mobile app or web portal.
Access the mobile app
• Open the Apple or Google Play store and search for Coastal Electric Cooperative.
• Download and install the Coastal Electric Cooperative app on your mobile device.
Access the web portal
• Visit our support page and click on the “Register” button.
Auto-Pay re-registration, if enrolled
If you are currently signed up for Auto Pay with a credit card, after you register your account, you will be required to re-register for Auto Pay in our new payment system. Find step-by-step instructions for how to re-register for Auto Pay online on our support page.
Set up notifications
Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account. Find step-by-step instructions for how to manage your contacts and activate notifications
online on our support page.
Consider trying paperless billing
What if you could save some time and a tree at the same time? Activate paperless billing, an eco-friendly way to instantly access your bill. Find step-by-step instructions for how-to activate paperless billing online on our support page.